Job Description
Are you a tech-savvy problem solver looking to make a significant impact? Apex Systems is seeking a dedicated IT Support Specialist to join our dynamic team in Sacramento, CA. In this pivotal role, you will serve as the technical lifeline for our clients, ensuring seamless operations through top-tier support, proactive system management, and a commitment to excellence.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity to work with cutting-edge technologies and modern infrastructure.
- A collaborative and inclusive work culture focused on professional growth.
We are looking for a candidate who is passionate about technology and possesses a customer-first mindset. If you thrive in a fast-paced environment and enjoy solving complex technical challenges, we want to hear from you.
Responsibilities
- Provide tier 2 technical support via phone, email, and remote desktop tools to end-users.
- Manage and troubleshoot hardware (laptops, desktops, printers, scanners) and software installations.
- Configure, maintain, and patch Windows 10/11 and macOS environments.
- Maintain and troubleshoot Active Directory and Microsoft 365 (Exchange, Teams) environments.
- Document all incidents, resolutions, and configurations accurately in our ticketing system (ServiceNow/Jira).
- Collaborate with cross-functional teams to improve IT processes and enhance the user experience.
- Perform regular system backups and security audits.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field.
- Certification in CompTIA A+ or Network+ is highly preferred.
- 3+ years of proven experience in IT support or Help Desk roles.
- Strong knowledge of Windows 10/11, macOS, and Microsoft Office 365.
- Experience with Active Directory, Group Policy, and basic networking (TCP/IP, DNS).
- Excellent communication skills with a focus on customer service and problem-solving.
- Ability to prioritize multiple tickets and manage time effectively in a high-volume environment.