Job Description
Are you a tech-savvy problem solver looking for your next challenge in the vibrant Research Triangle Park? Apex Tech Solutions is currently seeking a highly skilled IT Support Specialist to join our dedicated team in Raleigh, North Carolina.
We are looking for a candidate who thrives on solving complex technical issues and providing exceptional service to our diverse client base. If you have a passion for technology and a commitment to excellence, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity to work with cutting-edge technology in a fast-paced environment.
- Professional development and career growth opportunities.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues via phone, email, and remote access tools.
- Configure, deploy, and troubleshoot end-user devices, including laptops, smartphones, and peripherals.
- Manage user accounts, permissions, and security access within Active Directory and Microsoft 365 environments.
- Perform system maintenance, patch management, and troubleshooting of workstations and servers.
- Collaborate with the network engineering team to resolve infrastructure-related incidents.
- Document all incidents, resolutions, and procedures in the ticketing system.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Minimum of 2-4 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Microsoft Windows, Office 365, Active Directory, and TCP/IP networking.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn, Splashtop).
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.