Job Description
We are looking for a talented IT Support Specialist to join our growing team in Portland, Oregon. Due to rapid expansion, we are urgently hiring a proactive problem solver who thrives in a fast-paced environment. In this role, you will be the first point of contact for our employees, ensuring our technology infrastructure runs smoothly and efficiently.
If you have a passion for technology, excellent communication skills, and a desire to make an immediate impact, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Manage and prioritize incoming support tickets using Zendesk or ServiceNow.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and mobile devices.
- Ensure data security and compliance by managing user access and permissions.
- Collaborate with the IT team to implement network upgrades and system patches.
- Train end-users on new software applications and security best practices.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology, Computer Science, or related field preferred.
- Certification such as CompTIA A+ is a plus.
- 2+ years of professional experience in IT Help Desk or technical support.
- Strong knowledge of Microsoft Windows and Office 365 ecosystem.
- Experience with remote support tools (TeamViewer, LogMeIn) is required.
- Excellent customer service skills and the ability to explain complex technical concepts to non-technical users.