Job Description
Join the Apex Family in Portland!
We are currently seeking a highly motivated IT Support Specialist to join our dynamic team in Portland, Oregon. If you are passionate about technology, enjoy troubleshooting complex issues, and want to work in a fast-paced environment, we want to hear from you. This is a fantastic opportunity to advance your career with a company that values innovation and employee growth.
What You Will Do
As an IT Support Specialist, you will be the first point of contact for our internal employees, ensuring they have the tools and support they need to succeed. You will work closely with our engineering team to maintain a secure and efficient IT infrastructure.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network connectivity issues via phone, email, and ticketing systems.
- Install, configure, and troubleshoot desktops, laptops, printers, mobile devices, and peripherals.
- Maintain accurate records of IT incidents and resolutions in our Service Management tools.
- Collaborate with the IT team to implement and monitor security patches and software updates.
- Assist in the planning and execution of IT projects, including hardware refreshes and office relocation.
- Provide on-site and remote support to ensure business continuity for our clients.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent work experience.
- Minimum of 2 years of professional experience in IT Help Desk or Technical Support.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Familiarity with macOS and Linux environments is a plus.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Certification such as CompTIA A+ or Network+ is highly preferred.