Job Description
Are you ready to launch a rewarding career in Information Technology?
Apex Tech Services is a leading provider of innovative IT solutions, and we are currently seeking a motivated IT Support Specialist to join our growing team in Indianapolis. We believe in investing in our people, which is why we offer comprehensive paid training for this role.
In this position, you will serve as the first point of contact for internal and external clients, resolving technical issues and ensuring our clients' technology needs are met efficiently. This is a fantastic opportunity for individuals looking to break into the tech industry without prior extensive experience, provided they have the drive to learn.
Why Join Us?
- Paid Training Program: We invest in your growth with a structured training curriculum designed to build your technical foundation.
- Career Advancement: Clear pathways for promotion from Support Specialist to Systems Administrator and beyond.
- Modern Environment: Work with cutting-edge technologies in a collaborative, dynamic office culture.
- Competitive Benefits: Health, dental, vision, and retirement plans.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and ticketing systems (Zendesk/ServiceNow).
- Troubleshoot hardware and software issues, including desktops, laptops, printers, and network connectivity.
- Perform system maintenance, updates, and patch management.
- Document technical issues and resolutions in the knowledge base to improve self-service efficiency.
- Collaborate with senior IT staff to implement technical solutions and upgrades.
- Assist in the deployment of new workstations and peripherals.
- Ensure compliance with company security policies and data protection protocols.
Qualifications
- High school diploma or equivalent (Bachelor's degree in IT or related field is a plus).
- Strong desire to learn and obtain IT certifications (we support this process).
- Excellent verbal and written communication skills with a customer-first mindset.
- Basic understanding of computer hardware, operating systems (Windows 10/11, macOS), and networking concepts.
- Problem-solving skills and the ability to work independently or as part of a team.
- Reliable internet connection and a dedicated workspace for remote training modules.
- Willingness to undergo a background check and drug screen.