Job Description
We are seeking a skilled IT Support Specialist to join our dynamic team in Omaha, NE. This is an urgent hire opportunity for a detail-oriented professional who thrives in a fast-paced environment. You will be the first line of defense for our employees' technical needs, ensuring seamless operations and minimal downtime.
At TechSolutions Omaha, we pride ourselves on innovation and customer service excellence. As our IT support professional, you will bridge the gap between complex technology and user-friendly solutions, playing a crucial role in our company's success.
Responsibilities
- Troubleshoot and resolve hardware, software, and network connectivity issues for end-users.
- Manage and maintain user accounts, permissions, and security protocols.
- Assist in the deployment, configuration, and maintenance of desktops, laptops, and mobile devices.
- Monitor system performance and respond to IT alerts and service tickets promptly.
- Collaborate with senior IT staff to implement and maintain IT infrastructure.
- Document technical procedures and maintain accurate inventory records of IT assets.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Certification in CompTIA A+ or similar is highly preferred.
- Proven experience in a Help Desk or IT Support role.
- Strong knowledge of Windows, Linux, and Mac operating systems.
- Excellent communication skills with the ability to explain technical concepts to non-technical staff.
- Familiarity with ticketing systems such as Jira or ServiceNow.