Job Description
At TechNova Solutions, we believe that robust technology is the backbone of modern business. We are looking for a proactive and empathetic IT Support Specialist to join our growing team in Omaha, NE. If you thrive in a fast-paced environment and enjoy solving complex technical puzzles to empower our employees, we want to meet you.
As part of our IT team, you will bridge the gap between technical systems and user needs, ensuring our workplace remains productive and secure. We offer a competitive benefits package, a hybrid work environment, and ample opportunities for professional growth.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Hybrid work schedule (3 days in-office, 2 remote).
- Continuous learning and certification reimbursement.
- State-of-the-art equipment and tools.
Responsibilities
- Tier 1 & 2 Support: Deliver exceptional technical assistance to employees via phone, email, and remote access tools, resolving hardware and software issues efficiently.
- Hardware & Software Deployment: Manage the lifecycle of IT assets, including the setup, configuration, and maintenance of workstations, laptops, printers, and peripherals.
- Network Troubleshooting: Diagnose and resolve network connectivity issues, ensuring seamless communication across the organization.
- User Training: Conduct onboarding sessions and provide ongoing training to employees on company software, security protocols, and best practices.
- Security Compliance: Assist in maintaining IT security standards, including patch management, antivirus updates, and access control management.
- Asset Management: Maintain accurate inventory records of all IT assets and peripherals using our management system.
Qualifications
- Education: Associate degree in Information Technology, Computer Science, or equivalent professional experience.
- Experience: 2-4 years of experience in IT support, help desk, or a related technical role.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Technical Skills: Proficient in Windows 10/11 and Microsoft 365 (Office 365). Experience with Active Directory and remote support tools (e.g., TeamViewer, LogMeIn) is a plus.
- Communication: Strong verbal and written communication skills with the ability to translate technical jargon into plain language for non-technical users.
- Problem Solving: Demonstrated ability to troubleshoot complex issues under pressure with a focus on customer satisfaction.