Job Description
Join our dynamic team in Oklahoma City as an IT Support Specialist! We're seeking a tech-savvy professional to provide exceptional technical support to our growing organization. This is your opportunity to make an immediate impact in a fast-paced environment where your expertise will be valued. If you're passionate about solving technical challenges and delivering outstanding user experiences, we want to hear from you today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure network equipment (routers, switches, firewalls)
- Provide end-user training on software applications and best practices
- Monitor system performance and implement security protocols
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft Office 365 and cloud services (Azure/O365)
- Strong troubleshooting skills for hardware, software, and network issues
- Experience with ticketing systems (ServiceNow, Jira, or similar)
- Excellent communication and customer service abilities
- Ability to lift 30 lbs for equipment maintenance tasks