Job Description
Join our dynamic team as an IT Support Specialist in the heart of Oklahoma City! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise drives innovation. Why join us?
- Hybrid work model with flexible scheduling
- Opportunities for professional certifications (CompTIA, Microsoft)
- State-of-the-art tech lab for hands-on learning
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 enterprise environments
- Implement cybersecurity protocols including endpoint protection
- Document incident resolutions in ITSM systems (ServiceNow/Jira)
- Train end-users on productivity tools and best practices
- Collaborate with cloud infrastructure teams on Azure/O365 integrations
Qualifications
- 3+ years in enterprise IT support or helpdesk role
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator
- Expertise in Active Directory, DNS, and TCP/IP networking
- Experience with remote support tools (TeamViewer, AnyDesk)
- Strong problem-solving skills with analytical mindset
- Excellent communication abilities for technical/non-technical audiences