Job Description
Are you a tech enthusiast looking for an immediate opportunity? Apex Systems is urgently seeking a skilled IT Support Specialist to join our dynamic team in Oakland, CA. We value innovation, problem-solving, and a customer-first approach. If you are ready to take your technical career to the next level, we want to hear from you!
Why Join Us?
- Competitive Salary: $65,000 - $85,000 USD annually.
- Comprehensive Benefits: Health, dental, vision, and 401(k) matching.
- Professional Growth: Continuous training and career advancement opportunities.
- Modern Environment: Work with cutting-edge technology in a collaborative setting.
Role Overview
As an IT Support Specialist, you will be the frontline defender for our employees' technology needs. You will ensure our infrastructure runs smoothly, providing critical support that drives productivity across the organization.
Responsibilities
- Provide Tier 1 & 2 technical support to employees via phone, email, and in-person.
- Install, configure, and troubleshoot hardware (laptops, printers, monitors) and software applications.
- Manage and maintain the IT asset inventory and ensure accurate documentation.
- Diagnose and resolve network connectivity issues and hardware failures efficiently.
- Collaborate with the IT team to implement security patches and system updates.
- Respond to help desk tickets in a timely and professional manner.
Qualifications
- Minimum of 2 years of experience in IT support or help desk roles.
- Strong knowledge of Windows operating systems (10/11) and MS Office Suite.
- Familiarity with Active Directory and basic network concepts.
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a collaborative team.
- CompTIA A+ certification is a plus but not required.