Job Description
Join our dynamic IT team in the heart of Manhattan! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing workforce. In this pivotal role, you'll be the go-to expert for troubleshooting hardware/software issues, maintaining network security, and optimizing system performance. Enjoy a collaborative environment with cutting-edge technology and opportunities for professional growth. Why join us? Competitive compensation, comprehensive benefits, and a chance to shape our digital infrastructure in one of the world's tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts and group policies
- Deploy and maintain network infrastructure (routers, switches, firewalls)
- Provide remote and on-site technical support to 150+ employees
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Implement cybersecurity best practices and incident response
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent
- Expertise in Microsoft 365 and cloud services (Azure/O365)
- Strong understanding of TCP/IP networking and DNS
- Proficiency in helpdesk ticketing systems (ServiceNow/Jira)
- Excellent troubleshooting and communication skills
- Ability to lift 30lbs for equipment maintenance