Job Description
Nashville Tech Solutions is a premier technology partner dedicated to empowering businesses through innovation and digital transformation. We are currently seeking a Senior IT Support Specialist to join our dynamic team in the heart of Nashville. In this pivotal role, you will be the face of our technical expertise, ensuring our clients' infrastructure runs seamlessly while delivering exceptional user experiences. If you are a proactive problem solver with a passion for technology, we want to meet you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and certification reimbursement.
- A collaborative, inclusive, and innovative work culture.
- Hybrid work environment in the vibrant Music City.
Responsibilities
- Provide exceptional Tier 2/3 technical support via phone, email, and in-person for end-users across the organization.
- Troubleshoot and resolve complex hardware, software, and network connectivity issues efficiently.
- Manage user accounts, permissions, and security protocols within Active Directory and cloud environments.
- Perform regular system maintenance, updates, patch management, and hardware inventory audits.
- Collaborate with the engineering team to document technical processes and create detailed knowledge base articles.
- Onboard new employees by setting up workstations, configuring software, and providing training.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are highly preferred.
- Proven experience in a Help Desk or IT Support role, with a focus on customer service.
- Strong knowledge of Microsoft Office Suite and Windows operating systems (10/11).
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical staff.