Job Description
Urgently Hiring: IT Support Specialist in Minneapolis, MN
We are looking for a dedicated IT Support Specialist to join our growing team in Minneapolis. If you are passionate about technology and solving complex problems, we want to hear from you immediately. This is a fantastic opportunity to join a company that values innovation and employee growth.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for rapid career advancement.
- Collaborative and supportive work environment.
- Immediate start date available for the right candidate.
Job Overview
As an IT Support Specialist, you will serve as the frontline of our technical support team. You will be responsible for diagnosing and resolving hardware, software, and network issues, ensuring our employees have the tools they need to succeed.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone, email, and in-person.
- Manage and prioritize incoming help desk tickets within our ticketing system (ServiceNow/Jira).
- Perform remote troubleshooting and on-site support for desktops, laptops, printers, and peripherals.
- Assist with the deployment, configuration, and imaging of new devices and software updates.
- Collaborate with the network and security teams to maintain system integrity and troubleshoot connectivity issues.
- Maintain accurate documentation of all support tickets and resolutions.
Qualifications
- 1-3 years of professional IT support experience.
- CompTIA A+ Certification or equivalent technical training is highly preferred.
- Strong working knowledge of Windows 10/11 and Microsoft Office 365.
- Familiarity with Active Directory and basic networking concepts (TCP/IP, DNS).
- Excellent communication skills with a focus on customer service and empathy.
- Ability to work independently as well as part of a team.