Job Description
Are you a technical troubleshooter looking to make an immediate impact? Nexus Digital Solutions is currently seeking a detail-oriented IT Support Specialist to join our growing team in Minneapolis. We pride ourselves on providing cutting-edge technology solutions, and we need a dedicated professional to ensure our internal infrastructure runs seamlessly.
In this role, you will be the first line of defense for our employees, resolving technical issues efficiently and providing a world-class user experience. If you have a passion for technology and a knack for problem-solving, we want to hear from you.
Why Join Us?
- Competitive Pay: Salary range of $55k - $72k.
- Immediate Start: We are looking to hire immediately.
- Growth Opportunities: Clear pathways for career advancement in IT.
Responsibilities
- Tier 1 & 2 Support: Provide exceptional technical assistance to employees via phone, email, and remote desktop tools, resolving hardware, software, and network issues.
- Ticket Management: Log, track, and manage all IT support tickets in our Help Desk system, ensuring timely resolution and high customer satisfaction.
- Hardware & Software Deployment: Set up, configure, and maintain workstations, laptops, printers, and mobile devices; deploy and update software applications.
- Network Troubleshooting: Diagnose and resolve connectivity issues, ensuring secure and reliable network access across the office.
- Security Compliance: Assist in maintaining IT security protocols, including user access management and antivirus updates.
- On-Site Support: Perform regular maintenance visits to ensure all office equipment is functioning optimally.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or a related field (Bachelor's degree preferred).
- Experience: 1-3 years of professional IT support or Help Desk experience.
- Certifications: CompTIA A+ certification is a strong plus.
- Technical Skills: Proficient in configuring and troubleshooting Windows 10/11 and macOS; experience with Microsoft Office 365 and Active Directory is required.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Soft Skills: Strong problem-solving abilities, patience, and a customer-first mindset.