Job Description
Join our dynamic team as an IT Support Specialist in Milwaukee! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy a collaborative environment, competitive benefits, and opportunities for career advancement. If you're passionate about solving technical challenges and supporting users, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Manage user accounts, permissions, and security protocols
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with vendors for hardware/software procurement and support
- Train staff on cybersecurity best practices and new technologies
Qualifications
- Associate's degree in IT or equivalent experience required
- 3+ years of hands-on IT support experience
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for network connectivity issues
- CompTIA A+ or Network+ certification preferred
- Excellent communication and customer service abilities