Job Description
Join Miami's Leading Tech Team Immediately! TechNova Solutions is seeking a dynamic IT Support Specialist to join our growing Miami headquarters. This urgent opening offers an opportunity to make an immediate impact in a fast-paced environment while advancing your career in technology support.
We provide comprehensive benefits, professional development stipends, and a collaborative culture that values innovation and work-life balance. If you're passionate about solving technical challenges and supporting users, apply today to start your journey with us!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure
- Install, configure, and maintain workstations, servers, and peripherals
- Document IT processes and maintain accurate asset inventories
- Collaborate with cross-functional teams to resolve escalated technical issues
- Implement security protocols and ensure compliance with company policies
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent
- Expertise in Active Directory, VPN, and remote desktop solutions
- Strong troubleshooting skills for hardware, software, and network issues
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Excellent communication and customer service abilities