Job Description
Apex Tech Solutions is a forward-thinking technology firm based in the heart of the Valley. We are looking for a dynamic IT Support Specialist to ensure our employees have the tools they need to succeed. If you thrive in a fast-paced environment and love solving complex technical puzzles, we want to meet you.
As part of our team, you will be the first point of contact for our internal users, bridging the gap between technical complexity and user-friendly solutions. We offer a hybrid work environment, competitive benefits, and a culture that values continuous learning.
Responsibilities
- Provide exceptional technical support via phone, email, and ticketing systems (Jira/ServiceNow).
- Diagnose and resolve hardware and software issues for end-users, including printers, laptops, and peripherals.
- Manage and maintain local area networks (LAN), wireless networks, and ensure connectivity reliability.
- Install, configure, and update operating systems (Windows 10/11, macOS) and productivity software (Microsoft 365).
- Perform regular system backups, patch management, and ensure data integrity.
- Collaborate with the network engineering team to implement security protocols and best practices.
- Maintain accurate documentation of all IT assets and incident reports.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field.
- 2+ years of professional IT support or Help Desk experience.
- Strong knowledge of Microsoft Office 365, Active Directory, and Azure AD.
- Familiarity with network troubleshooting, TCP/IP, and basic server administration.
- Excellent communication skills and a customer service-oriented mindset.
- CompTIA A+ or Network+ certification is a strong plus.