Job Description
Join the Future of Technology in the Heart of Kentucky!
Nexus Technologies is seeking a highly skilled and proactive IT Support Specialist to join our dynamic team in downtown Louisville. If you thrive in a fast-paced environment and enjoy solving complex technical challenges, this is your chance to make an impact.
We offer a competitive salary, comprehensive benefits, and a culture that values innovation and continuous learning. As the primary point of contact for our internal staff, you will ensure seamless operations and user satisfaction.
Why Join Us?
- Competitive compensation package ($55k - $75k).
- Comprehensive health, dental, and vision insurance.
- Professional development opportunities and certifications.
- A collaborative and inclusive work environment.
Responsibilities
- Provide Tier 2/3 technical support via phone, email, and in-person to employees.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Manage and configure endpoint devices, including laptops, printers, and mobile devices.
- Maintain and troubleshoot the Local Area Network (LAN) and Wide Area Network (WAN).
- Implement and enforce cybersecurity best practices and access controls.
- Document all technical issues, resolutions, and user feedback in the ticketing system.
- Collaborate with the IT infrastructure team on system upgrades and migrations.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent experience.
- Minimum of 2-3 years of experience in IT Help Desk or Technical Support roles.
- Strong proficiency in Microsoft Windows operating systems (10/11) and Office 365.
- Experience with Active Directory and basic networking concepts.
- Excellent communication skills with a focus on customer service.
- Ability to prioritize tasks and work effectively in a remote and office hybrid setting.