Job Description
Are you a tech-savvy problem solver looking to make an impact in a thriving coastal city? Apex Tech Solutions is seeking a dedicated IT Support Specialist to join our expanding team in Long Beach, CA.
We pride ourselves on delivering top-tier technical support to a diverse clientele. In this role, you will be the front line of defense for our users, ensuring seamless operations and minimal downtime. If you have a passion for technology and a customer-first attitude, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via phone, email, and remote access tools.
- Manage and maintain user accounts, permissions, and Active Directory security settings.
- Perform regular system backups, patch management, and security updates to ensure data integrity.
- Collaborate with the SysAdmin team to troubleshoot complex network connectivity and infrastructure issues.
- Conduct on-site visits to resolve escalated hardware malfunctions and printer connectivity issues.
- Maintain accurate documentation of all IT incidents, resolutions, and standard operating procedures (SOPs).
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent professional experience.
- Certification such as CompTIA A+ or Network+ is highly preferred.
- Proven experience in a Help Desk or IT Support role (1-3 years).
- Strong knowledge of Microsoft Windows, Office 365, and basic Linux commands.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple tickets simultaneously in a fast-paced environment.