Job Description
We are seeking a highly skilled IT Support Specialist to join our premier technology team in Denver, Colorado. In this role, you will be the face of our technical support, ensuring our employees have the tools and connectivity they need to succeed. We offer a competitive direct-hire package with excellent benefits and a collaborative culture.
Our ideal candidate is proactive, detail-oriented, and passionate about delivering exceptional user experiences. You will work in a hybrid environment, supporting both remote and on-site staff across the region.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network connectivity issues via ticketing systems.
- Manage and prioritize incoming support tickets to ensure 99.9% SLA adherence.
- Perform proactive system maintenance and troubleshooting to prevent future outages.
- Onboard new employees, including workstation setup, security training, and software installation.
- Collaborate with the IT infrastructure team to upgrade and optimize office technology.
Qualifications
- 2+ years of professional experience in IT Support or Help Desk environments.
- CompTIA A+ certification is strongly preferred.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple priorities in a fast-paced setting.