Job Description
Join Apex Tech Solutions, a premier technology firm in Jacksonville, FL. We are seeking a highly motivated IT Support Specialist to join our dynamic team. In this pivotal role, you will serve as the primary technical liaison for our employees, ensuring seamless access to the tools and systems necessary for business success. If you thrive in a fast-paced environment and enjoy solving complex technical puzzles, we invite you to apply.
Our Culture & Benefits:
- Competitive salary and comprehensive health benefits.
- Professional development budget for certifications.
- Flexible work-from-home options and paid time off.
- A collaborative and innovative work environment.
As a key member of our IT team, you will bridge the gap between complex technology and user needs, ensuring our organization remains productive and secure.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via phone, email, and in-person.
- Manage and maintain the IT asset inventory, including laptops, printers, and peripherals.
- Configure and deploy new workstations, operating systems, and enterprise applications.
- Monitor system performance and proactively troubleshoot network connectivity and security issues.
- Collaborate with the IT Manager to implement and maintain security protocols and patch management.
- Conduct end-user training sessions on new software tools and best practices for IT security.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- 3+ years of professional experience in IT support, help desk, or technical support roles.
- Strong proficiency with Microsoft Windows, Active Directory, and Office 365.
- Familiarity with remote access tools (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., ServiceNow, Jira).
- Exceptional communication skills with the ability to translate technical jargon into plain language.
- Ability to manage multiple priorities and work independently in a high-volume setting.