Job Description
Urgent Hiring: IT Support Specialist in Indianapolis
We are looking for a dedicated IT Support Specialist to join our growing team. If you are passionate about solving technical problems and ensuring business continuity, we want to hear from you immediately.
Why Join Us?
• Competitive salary package.
• Comprehensive health benefits.
• Opportunities for professional growth in a fast-paced environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop to end-users.
- Install, configure, and troubleshoot hardware, software, and network peripherals.
- Manage and maintain IT inventory, including laptops, printers, and mobile devices.
- Respond to and resolve help desk tickets within established Service Level Agreements (SLAs).
- Assist in the deployment of new workstations and software updates.
- Collaborate with senior IT staff to implement security patches and system upgrades.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk) is a plus.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical staff.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Valid driver's license and willingness to travel to client sites within the Indianapolis metro area.