Job Description
Are you a technical problem solver looking for an immediate opportunity to join a leading team?
Apex Systems is currently seeking a highly skilled IT Support Specialist to join our client's team in Virginia Beach, VA. This is a fantastic opportunity for a dedicated professional to manage technical operations and provide exceptional support to a diverse client base. We are hiring immediately and offer a competitive benefits package.
Why Join Us?
- Immediate Start: Don't wait weeks for a response. Get on board and start contributing today.
- Competitive Pay: Salary range reflecting your expertise in a high-demand market.
- Modern Environment: Work with cutting-edge technology in a collaborative culture.
Role Overview:
In this role, you will serve as the first point of contact for technical issues, ensuring that our infrastructure remains robust and our users are productive. You will handle everything from hardware deployment to network troubleshooting.
Responsibilities
- Provide Tier 2/3 technical support to end-users via phone, email, and ticketing systems, resolving hardware and software issues efficiently.
- Manage and maintain the local area network (LAN), ensuring optimal performance and security.
- Configure, deploy, and manage end-user devices, including Windows 10/11, macOS, and mobile devices.
- Perform regular system maintenance, patch management, and software updates.
- Onboard new employees, setting up workstations and accounts in Active Directory and Office 365.
- Document all incidents, resolutions, and procedures to maintain a knowledge base.
- Collaborate with the IT infrastructure team to troubleshoot complex network issues.
Qualifications
- High school diploma or GED required; Associate's degree or Bachelor's degree in Computer Science, Information Technology, or related field preferred.
- Valid CompTIA A+ Certification or equivalent experience is highly desirable.
- Minimum of 2-3 years of professional IT support or Help Desk experience.
- Strong knowledge of Microsoft Windows operating systems and Office 365 suite.
- Experience with Active Directory, Group Policy, and network troubleshooting.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to lift and carry IT equipment (up to 50 lbs) as needed for deployment.