Job Description
We are hiring immediately for a skilled IT Support Specialist to join our dynamic team in Tulsa, Oklahoma. If you are passionate about technology and enjoy solving complex problems, we want to hear from you.
In this role, you will be the first line of defense for our internal systems, ensuring our employees have the tools they need to succeed. We offer a collaborative work environment, competitive benefits, and the opportunity to grow your technical expertise.
What You Will Do:
Our ideal candidate will be detail-oriented and customer-service driven, ready to support a diverse range of hardware and software needs.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues.
- Diagnose and resolve problems related to workstations, printers, and mobile devices.
- Manage and troubleshoot local area networks (LAN) and wireless connectivity.
- Install, configure, and update operating systems (Windows, macOS) and applications.
- Respond to help desk tickets in a timely manner using our ticketing system.
- Assist with IT asset management and hardware inventory control.
- Document all technical incidents and resolutions accurately.
Qualifications
- Minimum of 1-3 years of professional experience in IT Support or Help Desk roles.
- CompTIA A+ certification is highly preferred.
- Strong knowledge of Microsoft Windows 10/11 and Office 365.
- Experience with Active Directory and basic networking concepts.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple priorities effectively.
- Associate degree in Computer Science or equivalent IT experience.