Job Description
Join Our Team as an IT Support Specialist in San Diego
We are seeking a dedicated and technically skilled IT Support Specialist to join our growing team in San Diego. This is an immediate hire position offering a competitive salary, comprehensive benefits, and a dynamic work environment. If you thrive in a fast-paced tech environment and love solving complex technical problems, we want to hear from you.
Your Impact
As an IT Support Specialist, you will be the first point of contact for our internal employees, ensuring they have the technology support they need to succeed. You will play a critical role in maintaining our network infrastructure and ensuring seamless daily operations.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone, email, and in-person.
- Troubleshoot and resolve desktop environment issues, including OS installation, updates, and application configuration.
- Manage and maintain the helpdesk ticketing system, ensuring timely and accurate resolution of all user requests.
- Assist with the deployment, configuration, and maintenance of workstations, printers, and mobile devices.
- Collaborate with the IT team to implement new software solutions and improve existing IT processes.
- Conduct regular system backups and perform routine system health checks.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Minimum of 2 years of experience in IT support, helpdesk, or a related technical field.
- Strong knowledge of Windows 10/11 and Office 365 (Outlook, Teams, Excel).
- Familiarity with network protocols (TCP/IP, DNS, DHCP) and basic troubleshooting.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and prioritize tasks effectively in a high-volume environment.