Job Description
We are seeking a detail-oriented IT Support Specialist to join our dynamic team in Indianapolis, IN. This is an immediate hire opportunity for a proactive problem-solver who thrives in a fast-paced environment.
As the face of our technical support, you will ensure our employees have the tools and resources they need to succeed. If you have a passion for technology and a commitment to excellent customer service, we want to hear from you.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues via phone, email, and in-person.
- Manage and resolve incoming help desk tickets in a timely and accurate manner.
- Perform routine maintenance and troubleshooting on desktops, laptops, printers, and peripherals.
- Configure and manage user accounts, security settings, and email distribution lists.
- Collaborate with the IT team to install, configure, and test new hardware and software.
- Maintain accurate inventory records for all IT assets and equipment.
- Document all technical issues and resolutions in the ticketing system.
Qualifications
- Associate’s degree in Computer Science, IT, or related field (or equivalent professional experience).
- CompTIA A+ certification is highly preferred.
- 1-3 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Excellent problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Strong written and verbal communication skills.
- Ability to work independently and collaboratively in a team environment.