Job Description
Join our dynamic IT team in Albuquerque as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. This is an immediate opportunity to leverage your skills in a fast-paced environment while enjoying competitive compensation and career growth.
Our ideal candidate thrives in customer-facing roles and possesses a passion for solving technical challenges. You'll be the go-to expert for hardware/software troubleshooting, system maintenance, and user training. We offer flexible scheduling, comprehensive benefits, and a collaborative culture that values innovation.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues via remote and on-site support
- Manage user accounts, permissions, and security protocols
- Deploy and maintain desktop/laptop configurations and imaging
- Document technical processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Conduct employee training on IT systems and security best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- Expertise in Active Directory, Group Policy, and SCCM
- CompTIA A+/Network+ or equivalent certifications required
- Strong knowledge of Azure AD, O365, and cloud infrastructure
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent communication and customer service skills
- Ability to prioritize tasks and work independently