Job Description
Join Our Elite IT Team in El Paso
Apex Tech Solutions is seeking a dedicated IT Support Specialist to join our growing team immediately. We pride ourselves on delivering top-tier technical support to our clients, and we need a proactive problem-solver to keep our operations running smoothly.
In this role, you will act as the first line of defense for our internal and external clients, ensuring rapid resolution of technical issues while maintaining a positive user experience. If you are an IT professional looking for a challenging and rewarding role in El Paso, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware, software, and network issues.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and mobile devices.
- Manage user accounts, permissions, and access control within Active Directory.
- Monitor system performance and respond to alerts to prevent downtime.
- Assist in the deployment of new hardware and software updates across the organization.
- Document all technical issues and resolutions in the ticketing system.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- Certifications such as CompTIA A+ are highly desirable.
- 1-3 years of professional IT support experience.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work independently and prioritize multiple tasks in a fast-paced environment.