Job Description
Join our dynamic IT team in Dallas and become the backbone of our digital infrastructure! We're seeking a proactive IT Support Specialist to deliver exceptional technical assistance across our growing organization. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and the chance to work with cutting-edge technology in a collaborative environment.
As a key member of our IT department, you'll troubleshoot hardware/software issues, implement security protocols, and ensure seamless system operations. If you're passionate about solving technical challenges and delivering outstanding user support, we want to hear from you!
Responsibilities
- Provide Tier 1-2 technical support for desktops, laptops, printers, and network infrastructure
- Diagnose and resolve hardware/software issues including OS, Microsoft Office, and cloud applications
- Install, configure, and maintain IT assets following company standards
- Document all support tickets and maintain accurate knowledge base articles
- Collaborate with vendors for hardware procurement and service delivery
- Support cybersecurity initiatives including patch management and access controls
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+ or similar certification required (Network+ preferred)
- Strong knowledge of Active Directory, Office 365, and cloud services
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent troubleshooting skills with ability to resolve complex technical issues
- Customer-focused mindset with exceptional communication abilities
- Valid Texas driver's license and reliable transportation for on-site support