Job Description
Join our dynamic team at TechCorp Solutions as an IT Support Specialist in Houston! We're seeking a tech-savvy professional to deliver exceptional support across our digital infrastructure. This immediate hire opportunity offers competitive compensation, career growth potential, and the chance to work with cutting-edge technologies in a collaborative environment. If you're passionate about solving technical challenges and elevating user experiences, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues including system crashes, connectivity problems, and security threats
- Deploy and manage Windows/macOS workstations, Active Directory, and cloud services
- Document technical procedures and maintain accurate asset inventories
- Collaborate with cross-functional teams to implement system upgrades and security patches
- Deliver user training on new technologies and best practices
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- Expertise in networking fundamentals, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for hardware, software, and connectivity issues
- CompTIA A+/Network+ or equivalent certifications required
- Excellent communication skills with ability to translate technical concepts
- Experience with ITSM tools like ServiceNow or Jira
- Ability to work flexible hours including occasional on-call duties
- Bachelor's degree in Computer Science or related field preferred