Job Description
Join our dynamic team in Austin as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. This is a critical role requiring immediate availability to resolve technical challenges and maintain seamless operations. Enjoy competitive compensation, flexible work arrangements, and opportunities for professional growth in Austin's vibrant tech ecosystem.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Diagnose and resolve complex system issues using remote and on-site methods
- Manage Active Directory, Office 365, and cloud-based systems administration
- Implement security protocols and maintain compliance with IT policies
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to optimize IT workflows
- Support end-user training on new technologies and systems
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- Expert proficiency in Windows Server, Active Directory, and Azure AD
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Certification in CompTIA A+/Network+ or Microsoft 365 Certified
- Experience with ServiceNow, Jira, or ITSM platforms
- Excellent problem-solving and communication skills
- Austin-based candidates with immediate availability preferred
- Valid driver's license for occasional client site visits