Job Description
Join our award-winning IT team as an IT Support Specialist in sunny Los Angeles! We're seeking a passionate tech enthusiast to deliver exceptional support to our growing client base. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a chance to work with cutting-edge technology in a collaborative environment.
Why You'll Love Working Here: Flexible hybrid schedule, professional development stipend, and a vibrant downtown LA office with panoramic views. We foster a culture of innovation where your ideas matter.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud-based SaaS applications
- Deploy and configure end-user devices including laptops, peripherals, and mobile devices
- Document IT processes and maintain accurate knowledge base articles
- Collaborate with senior engineers on infrastructure projects and security initiatives
- Monitor system health and proactively address potential vulnerabilities
- Train end-users on best practices and cybersecurity awareness
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- Expert knowledge of Windows 10/11, macOS, and Microsoft 365
- CompTIA A+/Network+ certification or equivalent experience
- Strong troubleshooting skills for hardware, software, and network connectivity issues
- Experience with Service Desk tools (e.g., Jira, ServiceNow, Zendesk)
- Excellent written and verbal communication skills
- Ability to work independently and prioritize multiple tasks efficiently
- Valid California driver's license and reliable transportation