Job Description
We're seeking a dynamic IT Support Specialist to join our growing team in Long Beach, CA. This immediate hire opportunity offers competitive compensation and the chance to work with cutting-edge technology while supporting our diverse client base. If you're passionate about solving technical challenges and delivering exceptional customer service, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and Active Directory configurations
- Deploy, configure, and maintain Windows/macOS workstations and mobile devices
- Monitor system performance and implement security best practices
- Document IT processes, SOPs, and knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- Expertise in Windows OS, Active Directory, and cloud services (Office 365, Azure)
- Strong networking knowledge (TCP/IP, DNS, DHCP, VPN)
- CompTIA A+/Network+ or equivalent certification required
- Excellent troubleshooting and customer service skills
- Ability to work independently and manage multiple priorities