Job Description
Join our dynamic IT team in Detroit and become the backbone of our technology infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing team. This is an immediate opportunity to make a tangible impact while advancing your career in a cutting-edge environment. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values innovation and growth.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve desktop/laptop issues including OS, security, and productivity tools
- Manage Active Directory accounts, permissions, and group policies
- Deploy and maintain cloud-based solutions (O365, Azure) and on-premise infrastructure
- Create and maintain technical documentation, SOPs, and knowledge base articles
- Collaborate with vendors for hardware procurement and service-level agreements
- Implement cybersecurity best practices and endpoint protection protocols
Qualifications
- 3+ years of hands-on IT support experience in Windows/Linux environments
- CompTIA A+/Network+ certification or equivalent technical training
- Expertise in Active Directory, O365, and endpoint management tools
- Strong troubleshooting skills for network connectivity and security issues
- Experience with helpdesk ticketing systems (ServiceNow, Jira, etc.)
- Excellent communication skills and customer service mindset
- Ability to work independently and prioritize multiple tasks
- Valid driver's license and reliable transportation