Job Description
Join our dynamic IT team in the heart of Manhattan! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing workforce. As a critical member of our digital infrastructure team, you'll troubleshoot hardware/software issues, optimize network performance, and ensure seamless daily operations. This is an immediate opportunity for a tech-savvy professional to make an impact in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across NYC offices
- Deploy and manage Windows/macOS workstations, mobile devices, and cloud applications
- Implement cybersecurity protocols including endpoint protection and access management
- Document SOPs and maintain IT asset inventory using ServiceNow
- Collaborate with vendors for hardware procurement and maintenance
- Lead office technology refresh projects and system migrations
- Mentor junior support staff and conduct user training sessions
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expert-level knowledge of Active Directory, Azure AD, and Intune
- Certifications: CompTIA A+, Network+, or Microsoft 365 Certified
- Proficiency in PowerShell scripting and automation tools
- Experience with Service Desk systems (Jira/Zendesk preferred)
- Strong troubleshooting skills for network, hardware, and software issues
- Excellent communication abilities and customer service mindset