Job Description
Join TechSolutions Inc., a leading IT services provider, as an IT Support Specialist in Houston. We're seeking a tech-savvy professional to deliver exceptional support to our dynamic team. This is an immediate opportunity to make an impact in a fast-paced environment with growth potential and competitive benefits. If you're passionate about solving technical challenges and thrive in collaborative settings, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and maintain Windows/macOS systems, peripherals, and network infrastructure
- Manage Active Directory accounts, permissions, and security protocols
- Document IT procedures, knowledge base articles, and incident reports
- Collaborate with cross-functional teams to implement IT projects and upgrades
- Monitor system performance and proactively address security vulnerabilities
- Train employees on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+ certification required (Network+ preferred)
- Proficiency in network troubleshooting (TCP/IP, DNS, DHCP)
- Experience with helpdesk tools (ServiceNow, Jira, or Zendesk)
- Strong analytical skills with ability to diagnose complex technical issues
- Excellent communication skills for non-technical stakeholders
- Valid Texas driver's license for occasional on-site visits
- Bachelor's degree in IT or related field preferred