Job Description
We are seeking a highly motivated IT Support Specialist to join our growing team in Albuquerque, NM. This is an immediate hire opportunity for a proactive problem-solver who thrives in a fast-paced technical environment. If you are passionate about technology and have a knack for helping others navigate the digital world, we want you to be part of our success.
In this role, you will be the first line of defense for our internal and external clients, ensuring that our technology infrastructure remains robust, secure, and efficient.
Responsibilities
- Provide expert technical support for hardware, software, and network issues via phone, email, and remote access tools.
- Manage and maintain user accounts, permissions, and security protocols within Active Directory and Office 365.
- Perform regular system maintenance, including software updates, security patches, and hardware diagnostics.
- Deploy and configure new workstations, laptops, and peripherals for incoming employees.
- Document all incidents, solutions, and procedures in the ticketing system to maintain a knowledge base.
- Collaborate with the network engineering team to troubleshoot complex connectivity issues.
- Conduct end-user training sessions to improve software proficiency and security awareness.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- CompTIA A+ and/or Network+ certification is highly preferred.
- Minimum of 3 years of experience in IT support, help desk, or technical support roles.
- Strong proficiency in Windows 10/11, macOS, and Microsoft Office Suite.
- Experience with remote desktop solutions and ticketing systems (e.g., Jira, ServiceNow).
- Excellent troubleshooting skills with a focus on root cause analysis.
- Strong customer service skills with the ability to communicate technical concepts to non-technical users.