Job Description
Join our dynamic IT team in Arlington, TX as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This immediate opening offers competitive compensation, growth opportunities, and the chance to work with cutting-edge technology in a collaborative environment. If you're passionate about solving technical challenges and thrive in fast-paced settings, apply today and become part of our innovative team!
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls across AD/O365 environments
- Diagnose network connectivity problems and collaborate with network engineers
- Document IT processes, incidents, and solutions in service management tools
- Assist with cybersecurity protocols, patch management, and endpoint protection
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent technical expertise
- Proficiency in Active Directory, Microsoft 365, and cloud services (Azure/O365)
- Strong troubleshooting skills for hardware/software/network issues
- Experience with service desk tools (ServiceNow, Jira, etc.)
- Excellent communication and customer service abilities
- Ability to lift 25 lbs and work in varied office environments
- Valid Texas driver's license (required for occasional site visits)