Job Description
Join our dynamic team as an IT Support Specialist in sunny Tucson, AZ! We're seeking a tech-savvy professional to deliver exceptional IT support to our growing client base. This is a hiring immediately opportunity with competitive benefits and career growth potential. If you're passionate about solving technical challenges and thrive in a fast-paced environment, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Manage user accounts, permissions, and security protocols
- Document IT processes and maintain accurate knowledge base
- Collaborate with cross-functional teams to resolve complex issues
- Implement network security best practices and system updates
- Train users on new technologies and systems
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 3+ years of hands-on IT support experience
- Proficiency in Windows OS, Active Directory, and cloud platforms
- Strong troubleshooting skills for hardware/network issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Zendesk)
- Ability to work flexible hours including occasional weekends