Job Description
Join our dynamic IT team in Colorado Springs and make an immediate impact! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. Apply now to launch your career in tech!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 endpoints and cloud services (O365, Azure)
- Execute security protocols including patch management and vulnerability scanning
- Document troubleshooting procedures and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and service-level agreements
- Train end-users on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, VPNs, and endpoint management tools
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong analytical skills with ability to diagnose complex technical issues
- Excellent communication and customer service abilities