Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in Fort Worth! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. This is an immediate opportunity to make an impact in a collaborative, fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and career growth potential. If you're passionate about solving technical challenges and delivering outstanding customer service, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and troubleshoot Windows/macOS environments, Active Directory, and cloud services
- Install, configure, and maintain IT infrastructure including servers and workstations
- Document technical processes and maintain accurate knowledge base entries
- Collaborate with cross-functional teams to resolve complex technical escalations
- Implement cybersecurity best practices and ensure compliance with company policies
- Train end-users on new technologies and system upgrades
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- Expert knowledge of Windows OS, Active Directory, and cloud platforms (Azure/O365)
- CompTIA A+, Network+, or Security+ certification required
- Strong troubleshooting skills with hardware, software, and network connectivity
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication skills with ability to translate technical concepts
- Ability to work independently and manage multiple priorities