Job Description
Are you a tech-savvy problem solver looking for a role where you can make an immediate impact? Apex Digital Solutions is seeking a dedicated IT Support Specialist to join our team in San Jose, CA. We are hiring immediately and looking for someone who thrives in a fast-paced environment and enjoys resolving complex technical challenges.
In this pivotal role, you will be the first point of contact for our internal employees, ensuring seamless technology operations and a positive user experience. You will support a diverse range of hardware and software issues, from basic desktop troubleshooting to network configuration. If you are passionate about technology and want to advance your career with a leading tech firm, apply today.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Install, configure, and troubleshoot workstations, printers, scanners, and mobile devices.
- Manage user accounts, permissions, and security access within Active Directory and cloud platforms (Azure/Office 365).
- Monitor system performance and respond to alerts to prevent downtime and resolve critical issues.
- Conduct regular hardware and software inventory audits and manage vendor relationships.
- Collaborate with the Network Engineering team to resolve complex infrastructure issues and implement new technologies.
- Maintain accurate documentation of all support tickets, resolutions, and standard operating procedures.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- Minimum 2-3 years of experience in IT Help Desk, Desktop Support, or related technical roles.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and macOS.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and basic scripting (PowerShell or Bash).
- Excellent verbal and written communication skills with a customer-centric approach.
- CompTIA A+ or similar IT certification is highly preferred.
- Ability to lift and move computer equipment weighing up to 50 lbs.