Job Description
Welcome to Apex Tech Solutions, where innovation meets opportunity. We are a dynamic organization based in the heart of El Paso, seeking a highly motivated IT Support Specialist to join our growing team. If you thrive in a fast-paced environment and enjoy solving complex technical puzzles to keep our operations running smoothly, we want to hear from you.
As part of our IT department, you will serve as the first point of contact for our employees, ensuring they have the tools and support they need to succeed. We pride ourselves on our collaborative culture, cutting-edge technology stack, and our commitment to professional growth. Join us and take your technical career to the next level in sunny El Paso!
Responsibilities
- Tier 1 & Tier 2 Support: Provide exceptional technical assistance via phone, email, and in-person to resolve hardware, software, and network issues efficiently.
- Hardware & Software Management: Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices. Manage OS updates and software deployments.
- Network Troubleshooting: Diagnose and resolve connectivity issues, ensuring secure and reliable network access for all staff.
- Asset Management: Maintain an accurate inventory of IT assets, including tracking hardware lifecycles and procurement requests.
- Security Compliance: Assist in enforcing IT security policies, managing user access (Active Directory), and conducting regular security audits.
- Documentation: Maintain detailed logs of support tickets and technical documentation to ensure knowledge continuity.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Experience: 1-3 years of professional IT support or help desk experience.
- Technical Skills: Proficient in Windows 10/11, Microsoft Office Suite, and Active Directory.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a keen attention to detail.