Job Description
Are you a tech-savvy problem solver looking for your next big opportunity in the heart of Nevada? Vegas Digital Systems is seeking a dedicated Help Desk Support Specialist to join our rapidly growing IT department. In this role, you will serve as the first line of defense for our internal employees, ensuring seamless access to technology and resolving technical issues with precision and empathy.
We pride ourselves on a modern work environment and offer a comprehensive benefits package, including health insurance, 401(k) matching, and generous paid time off.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Install, configure, and maintain desktops, laptops, printers, and mobile devices.
- Assist in the deployment of new hardware and software updates across the organization.
- Document all technical issues and resolutions in the knowledge base.
- Collaborate with senior IT staff to improve support processes and workflows.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- 1-3 years of professional experience in a Help Desk or IT Support role.
- CompTIA A+ Certification is a strong plus.
- Strong understanding of Windows operating systems and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.