Job Description
Are you a tech-savvy problem solver looking for a rewarding career in the heart of Georgia? Atlanta Tech Systems is seeking a dedicated IT Support Specialist to join our full-time team. In this role, you will be the first point of contact for our employees, ensuring our technology infrastructure runs smoothly and efficiently.
We pride ourselves on a modern work environment, offering competitive benefits, professional development opportunities, and a collaborative culture. If you have a passion for technology and a desire to help others succeed, we want to hear from you.
Responsibilities
- Troubleshoot and resolve hardware and software issues for end-users, including desktops, laptops, printers, and mobile devices.
- Manage and prioritize incoming help desk tickets using industry-standard tools (e.g., Jira, Zendesk, ServiceNow).
- Install, configure, and maintain operating systems (Windows, macOS, Linux) and office productivity software.
- Provide remote technical support via VPN, TeamViewer, or phone to distributed team members.
- Perform regular system updates, security patches, and backups to ensure data integrity.
- Collaborate with the network engineering team to identify trends and improve overall system stability.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience (2+ years in IT support).
- Strong working knowledge of Microsoft Windows, Active Directory, and Microsoft Office Suite.
- Experience with remote support tools and ticketing systems is highly preferred.
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a fast-paced environment.
- ITIL Foundation certification or equivalent is a plus.