Job Description
We are seeking a highly skilled IT Support Specialist to join our dynamic team in Fort Worth, Texas. As a leading provider of enterprise solutions, we pride ourselves on our innovative approach to technology and our commitment to employee growth.
In this role, you will be the first point of contact for our internal users, ensuring seamless technology operations and driving user satisfaction. If you are passionate about solving complex technical challenges and thrive in a fast-paced environment, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Install, configure, and troubleshoot hardware and software for desktops, laptops, and mobile devices.
- Manage and maintain the IT inventory, including asset tracking and disposal procedures.
- Respond to help desk tickets in a timely manner, prioritizing critical issues.
- Collaborate with the IT team to implement security patches and system updates.
Qualifications
- Associate degree or certification in Computer Science, IT, or a related field (CompTIA A+ preferred).
- Minimum of 2 years of professional IT support experience.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Experience with ticketing systems (e.g., ServiceNow, Jira) is a plus.