Job Description
Join TechSolutions Inc. as a pivotal IT Support Specialist in Detroit's thriving tech hub! We're seeking a dedicated professional to empower our diverse team through seamless technical solutions. Enjoy competitive benefits, cutting-edge tools, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and security protocols across Windows/macOS environments
- Deploy and maintain virtual infrastructure (VMware/Hyper-V)
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Monitor system health and proactively address performance issues
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent
- Proficiency in Active Directory, Office 365, and endpoint management
- Strong troubleshooting skills for cloud/on-premises hybrid systems
- Excellent communication and customer service abilities
- Experience with ServiceNow or similar ticketing systems