Job Description
Are you a tech enthusiast ready to make an impact in the heart of the Motor City? Apex Systems is seeking a dynamic IT Support Specialist to join our growing team. We pride ourselves on delivering top-tier technical solutions and fostering a culture of innovation. If you have a passion for solving complex technical problems and supporting a diverse user base, we want to hear from you. Join us and be part of a team that values your expertise and drives your professional growth.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Install, configure, and troubleshoot hardware and software systems, including Windows, macOS, and mobile devices.
- Manage and maintain Active Directory user accounts, permissions, and security policies.
- Respond to and resolve helpdesk tickets in a timely and professional manner using our ticketing system.
- Assist with network infrastructure maintenance, including VPNs, printers, and Wi-Fi connectivity.
- Onboard new employees by setting up their workstations and providing essential IT training.
- Collaborate with the IT team to implement new technologies and improve internal processes.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- CompTIA A+ or Network+ certification is a plus but not mandatory.
- Proven experience with Windows 10/11 and Microsoft Office Suite (Outlook, Word, Excel).
- Strong knowledge of networking concepts, TCP/IP, and VPN configurations.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Flexibility to work occasional evenings or weekends for system maintenance.