Job Description
Join our innovative Denver-based team as an IT Support Specialist and become the backbone of our technology ecosystem. We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining our cutting-edge infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in Colorado's thriving tech scene.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and security protocols across systems
- Deploy and maintain desktop/laptop configurations using enterprise tools
- Collaborate with cloud infrastructure teams on Azure/O365 integrations
- Document SOPs and create knowledge base articles for team scaling
- Lead IT projects including hardware refreshes and system migrations
- Maintain compliance with HIPAA/GDPR data protection standards
Qualifications
- 3+ years in enterprise IT support with Windows/macOS environments
- CompTIA A+/Network+ or equivalent certifications required
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong troubleshooting skills for network connectivity and cloud services
- Excellent communication skills with non-technical stakeholders
- Ability to manage competing priorities in a fast-paced environment