Job Description
Are you the problem-solver your team relies on?
Nexus Tech Solutions is on the hunt for a talented IT Support Specialist to join our growing team in Denver, CO. We are looking for someone who thrives in a fast-paced environment and has a passion for keeping technology running smoothly. This is an immediate hire opportunity with a competitive salary and excellent benefits.
Why Join Us?
- Competitive salary ($60k - $85k).
- Comprehensive health, dental, and vision insurance.
- Flexible work schedule and remote work options.
- Professional development and certification reimbursement.
The Role
You will serve as the primary point of contact for all technical issues, ensuring our employees have the tools they need to succeed. If you have a knack for diagnosing complex problems and enjoy helping others, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support for hardware (laptops, printers, mobile devices) and software applications.
- Manage and maintain the Active Directory and ensure user access permissions are current.
- Monitor network performance and troubleshoot connectivity issues in real-time.
- Administer ticketing systems (e.g., Jira, ServiceNow) to track and resolve technical incidents efficiently.
- Conduct regular system backups and perform routine maintenance to ensure data security.
- Collaborate with the engineering team to implement new IT infrastructure and software upgrades.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent experience.
- 1-3 years of professional IT support experience in a corporate environment.
- Familiarity with Microsoft Office 365, Active Directory, and networking protocols.
- Strong knowledge of ticketing systems and remote desktop tools.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- CompTIA A+ certification is a plus but not required.